Accessibility Statement

Compliance status

Farmacia Tilos – Pharmacy in Málaga (hereinafter also Website) is partially compliant with Royal Decree 1112/2018, of 7 September, due to the non-compliance of the aspects listed below.

Content not accessible

The content below is not accessible for the following reasons: a. Non-compliance with RD 1112/2018: Not applicable. Meets 100% of the web accessibility criteria.

- Criterion 5 – General requirements: Not applicable.

Non-compliant means may be required to activate an accessibility feature (requirement number 5.2 Activation of accessibility features, of UNE-EN 301549:2022).

- Criterion 6 – Two-way voice communication capability: Not applicable.

A frequency range with an upper limit of at least 7000Hz may not be guaranteed (requirement number 6.1 Voice bandwidth of UNE-EN 301549:2022).
It may not be possible to provide a two-way communication mode via RTT [requirement number 6.2.1.1 Communication via RTT, of UNE-EN 301549:2022].
It may not be possible to provide a two-way communication mode of voice and text simultaneously (requirement number 6.2.1.2 Simultaneous voice and text, of UNE-EN 301549:2022).
It may not clearly differentiate sent text from received text in RTT communications [requirement number 6.2.2.1 Visually distinguishable display of UNE-EN 301549:2022].
The RTT send and receive address may not be software determinable (requirement number 6.2.2.2.2 Software determinable send and receive address, of UNE-EN 301549:2022).
It may not be possible to provide speaker identification by RTT [requirement number 6.2.2.3 Speaker identification, of UNE-EN 301549:2022].
There may not be an on-screen visual indicator of real-time audio activity (requirement number 6.2.2.4 Real-time audio visual indicator with text, of UNE-EN 301549:2022).
It may not be able to guarantee compatibility with other systems with RTT functionalities (requirement number 6.2.3 Interoperability, of UNE-EN 301549:2022).
It may not be able to guarantee that the RTT input is transmitted to the network within 500ms [requirement number 6.2.4 RTT Responsiveness, of UNE-EN 301549:2022].
An alternative to voice may not be provided to perform interactive assistance or response tasks (requirement number 6.4 Alternatives to voice-based services, of UNE-EN 301549:2022).
It may not be possible to guarantee a minimum resolution of QVGA for video functionalities (requirement number 6.5.2 Resolution, of UNE-EN 301549:2022).
It may not be possible to guarantee a minimum video frame rate of 20 FPS during communications (requirement number 6.5.3 Frame rate, of UNE-EN 301549:2022).
The maximum time of 100ms between voice and video presentation to the user may not be exceeded [requirement number 6.5.4 Audio and video synchronisation, of UNE-EN 301549:2022].
There may not be a mode for speaker identification for sign language users in real time [requirement number 6.5.6 Speaker identification with video communication, of UNE-EN 301549:2022].

- Criterion 7 – Video capacity: Not applicable.

It is possible that there is a video player that does not have a mode of operation that allows the display of existing subtitles (requirement number 7.1.1 Subtitle playback, of UNE-EN 301549:2022).
It is possible that there is a video player that does not have a mode of operation that allows the audio to be synchronised with the subtitles [requirement number 7.1.2 Subtitle synchronisation, of UNE-EN 301549:2022].
There may be a video player that does not have a subtitle saving system [requirement number 7.1.3 Preservation of subtitling, of UNE-EN 301549:2022].
The user may not be able to adapt the characteristics of the subtitles to his individual requirements [requirement number 7.1.4 Characteristics of subtitles, of UNE-EN 301549:2022].
A mode of operation that facilitates a spoken output of the available subtitles may not be provided in all cases [requirement number 7.1.5 Spoken subtitles, of UNE-EN 301549:2022].
There may be a player that does not have a mode for selecting and playing available audio description [requirement number 7.2.1 Playback of audio description, of UNE-EN 301549:2022].
It is possible that there is a player that does not have a way to synchronise available audio description [requirement number 7.2.2 Synchronisation of audio description, of UNE-EN 301549:2022].
It is possible that there is a player that does not have a way to save available audio descriptions [requirement number 7.2.3 Preservation of audio description, of UNE-EN 301549:2022].
Some pages incorporate a video player that does not provide controls for the playback of subtitles and audio description at the same level of interaction as the rest of the controls [requirement number 7.3 User controls for subtitles and audio description, of UNE-EN 301549:2022].

- Criterion 9 – Requirements applicable to web pages: Not applicable.

There are non-textual contents that lack a textual alternative, or have an alternative that is not adequate [requirement number 9.1.1.1.1 Non-textual content, of UNE-EN 301549:2022].
Some recorded videos do not have text-based alternatives or audio alternative [requirement number 9.1.2.1 Audio only and video only, of UNE-EN 301549:2022].
Some recorded video may not contain subtitles (requirement number 9.1.2.2.2 Subtitles (recorded), of UNE-EN 301549:2022).
Some pre-recorded videos on the website do not have audio description or alternative means [requirement number 9.1.2.3 Audio description or alternative means, of UNE-EN 301549:2022].
Some pre-recorded videos on the website do not have audio description or alternative means (requirement number 9.1.2.5 Audio description (recorded), of UNE-EN 301549:2022).
On some pages the information, structure and relationships are not determined by software or have no alternative as text [requirement number 9.1.3.1 Information and relationships, of UNE-EN 301549:2022].
Some pages do not have at least one correct reading sequence programmatically defined [requirement number 9.1.3.2 Meaningful sequence, of UNE-EN 301549:2022].
Identification of elements only sensory characteristics such as shape, colour, size, visual location, orientation or sound [requirement number 9.1.3.3.3 Sensory characteristics, of UNE-EN 301549:2022].
The content does not adapt when changing the screen orientation [requirement number 9.1.3.4 Orientation, of UNE-EN 301549:2022].
There are elements of forms in which the purpose of the entry is not identified [requirement number 9.1.3.5 Identify the purpose of entry, of UNE-EN 301549:2022].
On some pages colour has been used as the sole visual means to convey information, indicate an action, provoke a response or distinguish a visual element [requirement number 9.1.4.1 Use of colour, of UNE-EN 301549:2022].
There are elements of sound that play automatically and there is no mechanism to pause or stop it (requirement number 9.1.4.2 Audio control, of UNE-EN 301549:2022).
On some pages the contrast ratio in text may not be at least 4.5:1 (requirement number 9.1.4.3 Contrast (minimum), of UNE-EN 301549:2022).
There are errors on some pages related to text size and its customisability when zooming in [requirement number 9.1.4.4.4 Text resizing, of UNE-EN 301549:2022].
Text-only clipart is available [requirement number 9.1.4.5 Text images, from UNE-EN 301549:2022].
There are errors when customising the font size, zoom level or spacing of the text [requirement number 9.1.4.10 Text Resetting, of UNE-EN 301549:2022].
Insufficient contrast in interface components or graphical objects [requirement number 9.1.4.11 Contrast of non-text content, of UNE-EN 301549:2022].
There is text that is not displayed correctly when line heights and spacing are changed [requirement number 9.1.4.12 Text spacing, of UNE-EN 301549:2022].
When an element receives the pointer or keyboard focus, additional content is displayed that cannot be dismissed without moving the pointer or changing the mouse focus [requirement number 9.1.4.13 Content with hover or focus, of UNE-EN 301549:2022].
There are pages where keyboard navigation is not optimal and errors appear [requirement number 9.2.1.1.1 Keyboard, of UNE-EN 301549:2022].
There are components which, when receiving the focus, prevent the focus from being switched to another focus only with the tab key or arrow keys [requirement number 9.2.1.2 No focus traps, of UNE-EN 301549:2022].
There are keyboard shortcuts that do not work [requirement number 9.2.1.4 Character key shortcuts, of UNE-EN 301549:2022].
There is a time limitation in place that cannot be stopped, adjusted or extended [requirement number 9.2.2.1 Adjustable time, of UNE-EN 301549:2022].
There may be some information in automatic movement that does not have controls to pause, control or hide [requirement number 9.2.2.2.2 Pause, stop and hide, of UNE-EN 301549:2022].
There may be elements flashing more than three times in one second or above the general threshold [requirement number 9.2.3.1 Threshold of three flashes or less, of UNE-EN 301549:2022].
On some pages there is no mechanism for omitting blocks of content that are repeated on several pages [requirement number 9.2.4.1 Avoiding blocks, of UNE-EN 301549:2022].
Inadequate description of some of the titles of web pages [requirement number 9.2.4.2 Page titles, of UNE-EN 301549:2022].
In some documents the sequential keyboard navigation may not have a consistent order [requirement number 9.2.4.3 Order of focus, of UNE-EN 301549:2022].
The purpose of portal links, headings or labels may not always be sufficiently descriptive or consistent for all users (requirement number 9.2.4.4.4 Purpose of links (in context), of UNE-EN 301549:2022).
Links to related content pages or alternative ways of navigation are not always provided [requirement number 9.2.4.5 Multiple pathways, of UNE-EN 301549:2022].
There are headings with repeated and/or non-descriptive text [requirement number 9.2.4.6 Headings and labels, of UNE-EN 301549:2022].
The location of the spotlight is not always visible when navigating with a keyboard [requirement number 9.2.4.7 Visible spotlight, of UNE-EN 301549:2022].
There are elements using multipoint or path-based that cannot be operated with only a pointer or without a path-based gesture [requirement number 9.2.5.1 Pointer gestures, of UNE-EN 301549:2022].
There are pages where an event cannot be cancelled by clicking the mouse [requirement number 9.2.5.2 Pointer cancellation, of UNE-EN 301549:2022].
There are interface components that do not have visible labels [requirement number 9.2.5.3 Name label, of UNE-EN 301549:2022].
There is functionality only operable by motion [requirement number 9.2.5.4 Activation by motion, of UNE-EN 301549:2022].
On some pages the default language used is not indicated [requirement number 9.3.1.1.1 Language on page , of UNE-EN 301549:2022].
There may be occasional errors in editing and language identification in some parts of the website [requirement number 9.3.1.2 Language of the parts, of UNE-EN 301549:2022].
There are components that, when receiving the focus, initiate a context switch [requirement number 9.3.2.1 On receiving the focus, of UNE-EN 301549:2022].
User interaction with a control causes page changes without prior warning [requirement number 9.3.2.2.2 When receiving input, of UNE-EN 301549:2022].
There may be pages with inconsistent navigation, due to different links to the same destination [requirement number 9.3.2.3 Consistent navigation, of UNE-EN 301549:2022].
Certain interactive elements are not presented consistently in all cases, as they are displayed in different visual styles [requirement number 9.3.2.4 Consistent identification, of UNE-EN 301549:2022].
There are error messages that are not very descriptive, or error messages that are not grouped in a single message as well as lack of suggestions in the form to fill in the fields correctly [requirement number 9.3.3.1 Identification of errors, of UNE-EN 301549:2022].
There are forms with mandatory fields where the user is not informed of this, as well as fields where a textual example of the format of the field is missing [requirement number 9.3.3.2 Labels or instructions, of UNE-EN 301549:2022].
There could be an input error in a field/form for which the user is not notified of the suggestion to solve it [requirement number 9.3.3.3.3 Suggestions for errors 333, of UNE-EN 301549:2022].
The data entry does not detect errors and does not provide the user with an opportunity to correct them (requirement number 9.3.3.4 Prevention of errors (legal, financial, data), of UNE-EN 301549:2022).
Errors may occur in the use of HTML and WAI-ARIA 1.1 tags and attributes [requirement number 9.4.1.1 Processing , of UNE-EN 301549:2022].
On some pages user interface components such as form elements, links and script-generated components do not follow the structure recommended by the accessibility guidelines [requirement number 9.4.1.2 Name, function, value, of UNE-EN 301549:2022].
On some pages status messages may not be determined programmatically through functions or properties [requirement number 9.4.1.3 Status messages, of UNE-EN 301549:2022].
Some of the WCAG 2.1 requirements are not met [requirement number 9.6 Conformance requirements of the WCAG guidelines, of UNE-EN 301549:2022].

- Criterion 10 – Requirements applicable to non-web documents: Not applicable.

There may be documents with images that do not have an adequate textual alternative [requirement number 10.1.1.1.1 Non-textual content, of UNE-EN 301549:2022].
There may be no equivalent alternative for audio only or recorded video only content [requirement number 10.1.2.1 Audio only and video only, of UNE-EN 301549:2022].
Videos may lack subtitles and audio descriptions (requirement number 10.1.2.2.2 Subtitles (recorded), of UNE-EN 301549:2022).
There may not be an alternative for time-dependent media or an audio description for video content recorded in synchronised multimedia [requirement number 10.1.2.3 Audio description or alternative media, of UNE-EN 301549:2022].
Audio description may not be provided for all recorded video content within synchronised multimedia content (requirement number 10.1.2.5 Audio description (recorded), of UNE-EN 301549:2022).
In some documents the information, structure and relationships are not determined by software or have no alternative as text [requirement number 10.1.3.1 Information and relationships, of UNE-EN 301549:2022].
Some documents do not have at least one correct reading sequence defined by programme [requirement number 10.1.3.2 Meaningful sequence, of UNE-EN 301549:2022].
There may be documents for which there is no accessible alternative with which to operate and understand the content [requirement number 10.1.3.3.3 Sensory characteristics, of UNE-EN 301549:2022].
There may be documents whose content does not adapt when the screen orientation is changed [requirement number 10.1.3.4 Orientation, of UNE-EN 301549:2022].
In some forms the input field that collects information about the user does not have the purpose identified [requirement number 10.1.3.5 Identify the purpose of input, of UNE-EN 301549:2022].
In some documents, colour has been used as the sole visual means to convey information, indicate an action, elicit a response or distinguish a visual element [requirement number 10.1.4.1 Use of colour, of UNE-EN 301549:2022].
There are audio elements in a document that play automatically and there is no mechanism to pause or stop it (requirement number 10.1.4.2 Audio control, of UNE-EN 301549:2022).
In some documents the contrast ratio in text may not be at least 4.5:1 (requirement number 10.1.4.3 Contrast (minimum), of UNE-EN 301549:2022).
In some texts the size cannot be changed by up to 200 percent without loss of content or functionality, and in some documents the content may lose functionality or information when the content is enlarged [requirement number 10.1.4.4 Text resizing, from UNE-EN 301549:2022].
In some documents, images of text may have been used instead of text to convey information [requirement number 10.1.4.5 Images of text, of UNE-EN 301549:2022].
In some documents the content may lose functionality or information when the content is expanded [requirement number 10.1.4.10 Restatement of text, of UNE-EN 301549:2022].
In some documents the contrast of user interface components and graphical objects may not reach 3:1 with adjacent colours [requirement number 10.1.4.11 Contrast of non-textual content, of UNE-EN 301549:2022].
In some texts it is not possible to override the specified text spacing [requirement number 10.1.4.12 Text spacing, of UNE-EN 301549:2022].
The content of some documents do not receive a keyboard focus with which to perform any action [requirement number 10.1.4.13 Content with hover or focus, of UNE-EN 301549:2022].
There are documents where it is not possible to operate entirely via the keyboard [requirement number 10.2.1.1.1 Keyboard, of UNE-EN 301549:2022].
In some documents the headings are not defined and keyboard navigation is not possible [requirement number 10.2.1.2 No focus traps , of UNE-EN 301549:2022].
In some documents there are keyboard shortcuts that do not work [requirement number 10.2.1.4 Character key shortcuts, of UNE-EN 301549:2022].
In some document there is some limitation of time that cannot be stopped, adjusted or extended [requirement number 10.2.2.1 Adjustable time, of UNE-EN 301549:2022].
Some documents may contain information in automatic movement that does not have controls to pause, control or hide [requirement number 10.2.2.2.2 Pause, stop and hide, of UNE-EN 301549:2022].
A document may contain elements that flash more than three times in one second or above the general threshold [requirement number 10.2.3.1 Threshold of three flashes or less, of UNE-EN 301549:2022].
There may be documents that do not have a title [requirement number 10.2.4.2 Page titling, of UNE-EN 301549:2022].
In some documents the headings are not defined and keyboard navigation is not possible [requirement number 10.2.4.3 Order of focus, of UNE-EN 301549:2022].
Some documents may contain a link that may not have the specific purpose textually defined (requirement number 10.2.4.4.4 Purpose of links (in context), of UNE-EN 301549:2022).
In some documents there may be a heading or a control name that is not sufficiently descriptive of its purpose [requirement number 10.2.4.6 Headings and labels, of UNE-EN 301549:2022].
The location of the spotlight is not always visible when navigating with a keyboard through a document [requirement number 10.2.4.7 Visible spotlight, of UNE-EN 301549:2022].
In some document there may be elements using multipoint or path-based that cannot be operated with only a pointer or without a path-based gesture [requirement number 10.2.5.1 Pointer gestures, of UNE-EN 301549:2022].
There are documents where an event cannot be cancelled by clicking the mouse [requirement number 10.2.5.2 Pointer cancellation, of UNE-EN 301549:2022].
There are documents that have some labels accompanying the controls that do not have the same name [requirement number 10.2.5.3 Name label, of UNE-EN 301549:2022].
There are documents whose functionality is only operable by movement [requirement number 10.2.5.4 Activation by movement, of UNE-EN 301549:2022].
There may be documents where the main language is not identified [requirement number 10.3.1.1.1 Language of the page, of UNE-EN 301549:2022].
There may be contents or phrases within some documents whose language cannot be determined by programme [requirement number 10.3.2.1 Language of parts, of UNE-EN 301549:2022].
There may be components in a document that, when receiving the focus, initiate a context switch [requirement number 10.3.2.1 When receiving the focus, of UNE-EN 301549:2022].
User interaction with a control causes page changes without prior warning [requirement number 10.3.2.2.2 When receiving input, of UNE-EN 301549:2022].
There are data entry fields with automatic error detection capability that do not identify where or how the error occurs (requirement number 10.3.3.1 Error identification, of UNE-EN 301549:2022).
In some form of a document, an automatic context switch may occur without warning to the user [requirement number 10.3.3.2 Labels or instructions, of UNE-EN 301549:2022].
In some documents there could be an input error in a field/form that the user is not notified of the suggestion to solve it [requirement number 10.3.3.3.3 Suggestions in case of errors, of UNE-EN 301549:2022].
In any document there may be a form for data collection or legal or financial compromises that are not reversible, reviewable or have confirmation before submission (requirement number 10.3.3.4 Prevention of errors (legal, financial, data), of UNE-EN 301549:2022).
Duplicate attributes and IDs may be present in some documents (requirement number 10.4.1.1.1 Processing, of UNE-EN 301549:2022).
In some document user interface components such as form elements, links and script-generated components do not follow the structure recommended by the accessibility guidelines [requirement number 10.4.1.2 Name, function, value, of UNE-EN 301549:2022].
In some documents status messages may not be determined programmatically through functions or properties [requirement number 10.4.1.3 Status messages, of UNE-EN 301549:2022].

- Criterion 11 – Software requirements: Not applicable.

The visual user preferences of the browser are not respected on the page [requirement number 11.7 User preferences, of UNE-EN 301549:2022].
The information needed for accessibility may not be compatible with the format used for the output of the authoring tool (requirement number 11.8.1 Content management technology, of UNE-EN 301549:2022).
There may not be a mechanism for creating content in an accessible form [requirement number 11.8.2 Creation of accessible content, of UNE-EN 301549:2022].
There is no mechanism for preservation of accessibility information during transformations [requirement number 11.8.3 Preservation of accessibility information during transformations, of UNE-EN 301549:2022].
There may be no repair mechanism for the accessibility verifier [requirement number 11.8.4 Repair service, of UNE-EN 301549:2022].
A template that supports content creation according to the requirements of chapter 9 (Web) or 10 (Non-web documents) may not be available (requirement number 11.8.5 Templates, of UNE-EN 301549:2022).

- Criterion 12 – Requirements applicable to documentation and support services: Not applicable.

The product documentation does not list or explain all available accessibility features [requirement number 12.1.1 Accessibility and compatibility features, of UNE-EN 301549:2022].
Product documentation may not be completely in accessible formats [requirement number 12.1.2 Accessible documentation, of UNE-EN 301549:2022].
Support services do not provide all the information on accessibility features that is included in the product documentation [requirement number 12.2.2 Information on accessibility and compatibility features, of UNE-EN 301549:2022].
Support services cannot always be adapted to the communication needs of users with disabilities [requirement number 12.2.3 Effective communication, of UNE-EN 301549:2022].
There may be documentation provided by support services that is not in an accessible format [requirement number 12.2.4 Accessible documentation, of UNE-EN 301549:2022].

b. Disproportionate burden: Not applicable. c. Content does not fall within the scope of the applicable legislation:

There may be PDF and other office automation files published before 20 September 2018 that do not fully meet all accessibility requirements. However, efforts have been made to ensure that most of them do.
There may be third party content that is not developed by or under the control of this Unit, such as images, interactive maps, videos, documents, players, etc.
There may be pre-recorded files published before 20 September 2018 that do not fully meet all accessibility requirements.
Parts or all of the website may be created with a CMS (WordPress, Shopify, PrestaShop, etc), so due to some update or change in the systems, not all the generated or self-generated content may comply with all accessibility regulations.

Preparation of this accessibility statement

This declaration was prepared on 20/01/2025. The method used to prepare the declaration has been a self-assessment carried out by the company itself. Last revision of the statement: 20/01/2025

Remarks and contact details

You can make communications on accessibility requirements (article 10.2.a of Royal Decree 1112/2018, of 7 September) such as, for example:

To report any possible non-compliance by this website.
Conveying other difficulties in accessing content.
To make any other query or suggestion for improvement regarding the accessibility of the website.

Through the following channels:

E-mail: farmaciatilosmalaga@gmail.com
Telephone: 952 31 16 93

According to article 10.2.b of RD 1112/2018, you can also submit:

A complaint regarding compliance with the requirements of RD 1112/2018.
A request for accessible information relating to:
- Content that is excluded from the scope of application of RD 1112/2018 as established by Article 3, paragraph 4.
- Content that is exempt from accessibility requirements because it imposes a disproportionate burden.

In the Request for Accessible Information, the facts, reasons and request must be clearly stated in order to establish that the request is reasonable and legitimate. Communications will be received and processed by the company’s management, as the unit responsible for the contents of this website.

Optional content

The currently visible version of this website is dated 20/01/2025 and the current accessibility level was reviewed at that time. From that date onwards, partial daily reviews are carried out of the new or modified web content, both of the templates and of the final pages and documents published, in order to ensure compliance with the accessibility requirements of the UNE-EN 301549:2022 Standard, considering the exceptions of Royal Decree 1112/2018, of 7 September. Among others, the following measures are adopted to facilitate accessibility:

Use of alternative text on images.
Links provide details of the function or destination of the hyperlink.
Use of W3C standards: XHTML 1.0, CSS 3.0, WAI AA.

Compatibility

The website:

has been designed in accordance with current standards and regulations in relation to accessibility, complying with the priority 2 (AA) checkpoints defined in the Web Content Accessibility Guidelines (WCAG 2.1) specification.
is optimised for the latest current versions of Chrome, Edge, Firefox, Safari and Opera
is designed to be displayed correctly in any resolution and on any desktop, tablet or mobile device (responsive design).
has been made using HTML5 as markup language and CSS 3 style sheets for its design.

In addition, a continuous audit and revision of content is carried out to facilitate its interpretation and improve navigation through the web portal.